Service Consulting

With over 13 years of experiences of deploying enterprise solutions, Documentti have put together strategic methodologies based on accumulated extensive knowledge and know-how on implementing information technology solutions for organizations.

We understand the importance of continuous dialogue and listening to our clients’ detailed requirements to understand what they need for their business. Our skilled and knowledgeable team take pride in getting to know your business processes and procedures, to help you devise an IT strategy that serves your business and its workforce effectively.

Alongside this business understanding, technical knowledge and experience is essential, and we offer this with expert IT advice and support. We encourage regular on-site, face-to-face meetings, and maintain regular and consistent communication to provide the best service possible.

A broad-minded approach is essential in generating innovative ideas for your business IT, so we encourage fresh thinking as well as making use of established resources. One of our biggest strengths as an IT consultancy is our extensive range of skills and expertise, so we enjoy exploring this spectrum to offer solutions that contribute to your business’ success.

Strategy

We collaborate with clients to develop processes that harness their knowledge and creativity in order to develop corporate strategies that are comprehensive, innovative and effective. WE help clients jumpstart their strategic planning initiatives, provide a process to cultivate new ideas and the direction required for them to evolve into sound business initiatives.

Process & Transformation

Documentti addresses the whole business change, not just the individual components. Business change is complex because of the inter dependencies between the business environment, the organisation, its people and supporting technologies; any change in one aspect will affect one or more of the others. Business transformation is the process of translating a high level vision for the business into new services. It involves developing a ‘blueprint’, translating it into programmes of business change and implementation of new services. Our experience suggests cultural change is the most important consideration. For example, according to best practice guidance, about 80% of the effort and resources required for successful IT-related change are or should be deployed on the ‘soft’ aspects of business change, such as changing behaviours, process re engineering and providing training at the right time. Only 20% is required for the IT. Methodology

Project & Programme Management

Our Project Management approach is much more than a set of rigid processes and tasks carried out by a project manager, it is defined by a combination of the roles and responsibilities of individuals assigned to the project, the organisational structure that sets out clear reporting arrangements and the set of processes to deliver the required outcome. It ensures that everyone involved knows what is expected of them and helps to keep cost, time and risk under control.

Using Office of Government Commerce (OGC) Managing Successful programmes (MSP) as our methodology, we will define a programme using a combination of the following information:

• Vision Statement
• Blueprint
• Business Case
• Organisation
• Project Portfolio
• Benefit Profiles
• Stakeholder Map

We pay particular attention to ensuring that Business Case Management, Benefits Management, Stakeholder Management, Risk and Issue Resolution, Programme Planning and Control and Quality Management are all applied with professionalism and in line with practitioner expertise, to ensure effective delivery. This mitigates any adverse impact on the programme of change to the timing, cost, quality, or scope of any one project.