Customer relationship management (CRM) strategies are as important to business today as they have ever been. Our CRM business solutions to help you stay ahead of the curve and successfully meet the challenges that the market brings – helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth – both internally and externally.
From building blocks such as customer databases, to complete virtual communication centers, from the simplest deployment to complex multi-country roll-outs, we possess the breadth of skills and experience to get the project done properly. Our Delivery Network comes together around your company’s needs. Regardless of location, our onshore, near-shore and off-shore consultants have the depth of knowledge and experience to make your CRM project a total success. We offer your business tailor-made CRM solutions – from consulting, to system implementation, to operation.
Generiss CRM solutions provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle and broaden the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it’s needed.